Report by Real Street Retail Research
Negative consumer sentiment continues to gain momentum for OLPX. Ulta partnership is showing cracks and the once disruptive category-killer bonding proprietary technology has lost meaning as lower-priced "dupes" and higher-end competitors invade the transformative hair treatment space. Unannounced retail launches are popping up across all channels. New marketing and store selling initiatives have yet to show up at point of sale. Replenishment at retail and in salons continues to be at risk. Getting back to launching new innovation and re-establishing trust with the consumer could turn this story around, but new turnkey B-grade launches are a distraction and the consumer continues to read company messaging as stubborn and tone deaf.