Report by Sales Pulse Research
Sales Pulse has received multiple reports from channel contacts indicating that NOW has initiated a significant workforce reduction this week. While the company has not yet publicly disclosed the scope of the restructuring, employee reports and internal discussions suggest ~2,500 employees may be impacted (8% of the workforce). The cuts have impacted multiple organisations, including sales (AEs and Solution Consultants), international operations and engineering teams. The move has surprised employees and observers given recent commentary from the CEO suggesting AI-driven productivity gains and natural attrition would manage headcount. Channel feedback has been notably negative, with one contact saying the process is “creating chaos internally” and that the company has become “so top heavy” it is struggling to execute.