Consumer Discretionary
Violating the rules of Retail Fight Club - the more time Stacey Widlitz spends at REAL stores the more she is convinced luxury goods players will take back the second-hand market (not only to capture revenues but also to control brand pricing and image). Stacey uncovers authentication issues (despite claims of a month-long process involving three layers of ‘experts’), poor customer service and inadequate training of staff.
Edition: 118
- 03 September, 2021